Okay, before you even touch SuperPay, hop into your Shipper TMS settings and get verified. Why? Because unverified accounts can't touch payments. It's that simple gatekeeper. I skipped this once-total headache, waited days extra.
In my experience, verification takes 1-3 business days. Submit your business license or tax ID, and boom, email confirmation hits. Sound familiar? That "pending" limbo sucks, but it's for security.
Look, if you're hunting "SuperTeam Payments," I bet you're eyeing the SuperPay setup inside Super Dispatch's Shipper TMS. That's the real deal for shippers and brokers handling carrier payouts fast. Crypto stuff like Superteam Earn is cool for bounties, but this guide's laser focused on payments in logistics. Basically, SuperPay lets you schedule secure transfers without the usual ACH drama.
The thing is, it's built for trucking folks-pay carriers quick after delivery verification. Fees? Super low, around 0.3% or less per transaction, but check your volume for exacts. No massive gas fees like crypto; it's fiat friendly with bank links.
Carriers hate waiting 30 days for checks. SuperPay? Schedule payments as early as the second business day by 4 PM ET. Defaults to third. Why does this matter? Keeps your loads moving, brokers happy, and you looking pro.
Now the fun starts. Business details first: legal name, address, tax ID, contact email/phone. Accept terms. Click continue. Don't rush-typos here block everything.
Next screen: Owner and representative deets. Full name, job title (owner if >25% stake), ownership %, email, phone, SSN or tax ID, residential address. Not company one.
Add extras if needed-like if you and a partner split 50/50. Each over 25%? List 'em. I usually screenshot this page; compliance hates mistakes.
Enter account number, routing, holder name, bank name. Submit. Boom-micro deposits initiated. Three tiny ones hit your account in 1-2 business days. Search "account verify" in transactions. Holidays? Add a day.
Your SuperPay status? Pending till you verify. Button grays out. Patience, friend-support can't speed it. Why the wait? Fraud check. Matches name, secures transfers.
Pro tip: Deposits late? Check again next day. One lagged for me till afternoon.
Setup done, but payments won't schedule without manual mode.
Now you're golden. Orders need "Delivery Verified" status first. What's next?
Find verified orders in the list. Bulk? Even better for 10+.
Holidays/weekends? No go. Defaults third day. In my experience, bulk scheduling saves hours weekly.
| Timing Option | Earliest Cutoff | Notes |
|---|---|---|
| Second Business Day | 4 PM ET | Fastest for urgent carriers |
| Third (Default) | Anytime | Safe bet, auto picks |
| Up to 3 Months | N/A | Plan ahead for big loads |
See? Flexible. Fees hover ~0.3%, but high volume drops it. No SOL/ETH gas here-just smooth USD.
Errors pop? Third micro deposit missing? It's the sum-$0.12 + $0.34 = $0.46. Enter all three.
Bank not verifying? Wrong routing? Double check. Or "account verify" search missed one-give it 48 hours.
Button stuck gray? Deposits pending. Refresh bank app. Happened to me Friday-waited till Monday.
Schedule button gone? Workflow not manual, or order not verified. Fix delivery proof first.
Honestly, 90% are user errors. Chat support@superdispatch.com or bottom right icon. They're quick.
Once rolling, track statuses: Pending, Scheduled, Paid. Dashboard shows all.
Bulk select verified orders, schedule en masse. Game changer for 50-load weeks.
Carriers love it-faster than QuickBooks exports. You? Less accounting headaches.
Potential issue: High volume spikes? Monitor fees. Negotiate if over 100 payments/month.
Need to adjust? Open order, reschedule if pre charge. Post? Contact support. No self refund button yet.
I usually set alerts for verification emails. Keeps flow tight.
Scaling to 100+ orders? Enable auto notifs in settings. Prevents misses.
Expect 0.15%-0.30% network fees, based on volume/card mix. No lease if no hardware.
Monthly? Flat for unlimited plans-check your tier. Way cheaper than Stripe for logistics.
| Volume/Month | Est. Fee per $1k Payout | Example: $10k Load |
|---|---|---|
| Low (<$50k) | 0.30% | $30 |
| Med ($50k-$200k) | 0.20% | $20 |
| High (>$200k) | 0.15% | $15 |
Negotiable. Hit support for custom rates. Pretty much beats wires.
| Issue | Why? | Fix |
|---|---|---|
| Micro deposit error | Missing sum or late arrival | Search "account verify", wait 48h, re enter |
| Pending forever | Bank mismatch | Recheck routing/name, resubmit |
| No schedule button | Not manual workflow | Profile > SuperPay > Manual > Save |
| Weekend schedule fail | Non business day | Pick next Mon/Tue |
Copy this table to notes. Saved me tons.
Morning: Check verified orders. Bulk schedule. Done by lunch.
Afternoon: Monitor charges. Carriers ping? Share status screenshot.
End day: Export report. Sleep easy.
Questions? "Hey, why no payment yet?" Answer: Delivery not verified. Fix that.